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Customer Operations/

Hotel Support Specialist (Italian language)

We are looking for a Hotel Support Specialist (Italian language) to join our team, with responsibility for communication with hotels.

Job Responsibilities

  • processing of inbound via phone, email and chats requests;
  • making outbound calls to the partners aimed at helping them with setting up their personal account and explaining terms of cooperation;
  • working in CRM system and internal company databases;
  • communicating with the technical team on matters of system functionality improvement.

Key Qualifications

  • upper-intermediate or better English (spoken and written);
  • upper-intermediate or better Italian (spoken and written);
  • educated speech;
  • computer knowledge on the level of a confident user;
  • the ability to multi-task;
  • hospitality or call center experience would be considered as an advantage.

We Offer You

  • remote work;
  • schedule 5/2 (Monday through Friday from 10 a.m. to 7 p.m. GMT +3);
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
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© 2024 Emerging Travel Group
© 2024 Emerging Travel Group
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