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Commercial/

Senior Business Process Manager

Europe

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an Business Process Manager you will lead scalable revenue growth initiatives, incentive programs, and credit issuing mechanisms. This role will be responsible for designing, implementing, and optimizing processes that drive sustainable sales growth while ensuring margin protection and risk management. This role will work cross-functionally with Sales, Analytics, Marketing, Finance, and Regional Directors to enhance revenue-driving mechanisms and ensure they are scalable, effective, and continuously optimized.

This is a remote vacancy open to candidates residing in Europe, preferably Portugal, Spain, or the UK.

Job Responsibilities

Override Incentive Management

  • Design, implement, and manage override incentive mechanisms to drive sales growth while ensuring profitability.
  • Continuously refine and optimize partner incentive programs to stay competitive and cost-effective.
  • Develop a structured governance framework for overrides, ensuring transparency, alignment, and performance tracking.
  • Monitor, analyze, and adjust override incentives to maximize ROI and revenue impact.
  • Lead experiments with different override structures, testing and scaling the most effective models.
  • Collaborate with Sales and Regional Directors to align incentives with overall business objectives.

Credit Limit Management

  • Expand and optimize credit limit issuance to drive sales growth while balancing risk.
  • Identify high-potential partners for increased credit limits while closing ineffective ones.
  • Manage and control the credit issuance process, ensuring efficiency and compliance.
  • Run experiments with different credit limit mechanics, testing and scaling the most effective models.
  • Monitor and manage credit exposure, ensuring financial sustainability and risk control.
  • Handle exceptional cases, making data-driven decisions on credit approvals beyond standard policies.

Other revenue accelerating initiatives

  • Identify and lead scalable revenue accelerating initiatives, leveraging insights from performance data and market trends.
  • Design, test, and scale experiments with different acceleration models to maximize sales impact.
  • Develop ad-hoc, non-standard sales-driving initiatives tailored to commercial team needs and specific market conditions.
  • Align cross-functional teams (Marketing, Pricing, Sales, Analytics) to ensure seamless execution of revenue-boosting initiatives.
  • ​​​​​​​​​​​​​​Monitor and analyze the impact of different revenue acceleration strategies, iterating to optimize performance.

Key Qualifications

  • 3–6 years in Project Management, Revenue Growth, or Business Process Optimization
  • Proven track record in building and executing revenue-driving mechanisms, governance frameworks, and cost-efficient incentive models.
  • Experience in B2B travel tech, SaaS, fintech, e-commerce.
  • Strong understanding of profitability metrics (CAC, LTV, Gross Margin) and financial modeling.
  • Exposure to pricing models, sales incentive programs, credit risk, and revenue forecasting.
  • Experience working cross-functionally with Sales, Marketing, and Commercial Teams.

We Offer You

  • Flexible schedules and opportunity to work remotely;
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together;
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities;
  • Partial compensation for participating in external training and conferences;
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
  • Corporate prices on hotels and travel services;
  • MyTime Day Off - an extra non-working day without loss of compensation.
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