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Commercial/

Account Manager Hotel Chains

Europe

We are looking for an experienced and driven Account Manager – Hotel Chains to join our Global Chains team. You will be responsible for managing a portfolio of hotel chain accounts from contract negotiation and onboarding support through to post-launch performance growth. This is a key commercial role focused on unlocking revenue, ensuring operational readiness, and building long-term strategic partnerships.

Job Responsibilities

  • Manage a portfolio of global and regional hotel chain partners.
  • Own the full lifecycle of chain relationships: negotiation, contracting, implementation support, and ongoing account development.
  • Ensure timely and smooth onboarding through coordination with product, tech, and supply operations teams.
  • ​​​​Drive direct share and overall contribution from your assigned chains.
  • Identify and unlock upsell and optimization opportunities by analysing performance data and competitor benchmarks.
  • Collaborate with revenue optimization and marketing teams to improve visibility and traffic performance.
  • Prepare and lead quarterly business reviews with chain partners.
  • Monitor key KPIs including GBV, direct share, profitability, and feed performance.
  • Develop and maintain regular performance dashboards and reporting packages.
  • Support product and tech teams in defining and prioritizing enhancements.
  • Ensure alignment with internal teams on rate plan, feed, and distribution strategy.
  • Troubleshoot integration and connectivity issues (e.g. SynXis, Juniper, Extranet).

Key Qualifications

  • Relevant experience: Proven Experience in managing key accounts within the hotel, travel tech, or OTA space—ideally with global or regional chains.
  • Strong track record of driving revenue growth and performance uplift in complex, multi-stakeholder environments.
  • Ability to work autonomously, take ownership, and drive initiatives end-to-end.
  • Excellent communication and stakeholder management skills—able to engage confidently with partners and internal teams.
  • Solid understanding of hotel connectivity methods (SynXis, Derbysoft, Juniper, Extranet, Direct APIs, etc.).
  • Highly analytical and comfortable with reporting tools (Tableau, Excel, etc.).
  • Results-driven, structured, and able to prioritize in a fast-paced environment.
  • Experience with technical implementation of hotel systems is a plus.
  • Familiarity with performance marketing, META channels, and rate parity issues is a plus.
  • Ability to navigate CRM, contract lifecycle tools, and partner dashboards.
  • Location: Based in Europe.
  • Travel readiness: Willing to travel frequently to meet clients and attend industry events.

We Offer You

  • Flexible schedules and opportunity to work remotely;
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together;
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities;
  • Partial compensation for participating in external training and conferences;
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
  • Corporate prices on hotels and travel services;
  • MyTime Day Off – an extra non-working day without loss of compensation.
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