Build your Career
in the Travel Tech industry

1. Team Management:

• Team building: participate in the recruitment process, conduct interviews, and engage in training and onboarding of new employees to ensure the team is fully staffed and is operating effectively;

• Monitor team performance: identify key performance indicators (KPIs) for the team, monitor and evaluate individual and team performance against established KPIs on a monthly basis;

• Leadership: provide support to team members, create an atmosphere that fosters cooperation and focus on high performance.

2.  Product Development and Marketing:

• Business strategy development and marketing: shape the business development trajectory

• Market research: analyze the market, look for new growth points

• Competitive analysis: study competitors' offerings and come up with ideas on how to refine the product

• Interaction with the marketing team: participate in the development of marketing strategy, as well as in various marketing activities.

• Participation in product development: collaborate with the product development team to improve concierge services;

3. Operational leadership:

• Process management: collaborate with operations team-lead to optimize processes, improve efficiency and customer satisfaction;

• Cooperate with other departments: participate in cross-team meetings to ensure alignment and coordination;

• Handle complex cases: ensure prompt and effective decision making in complex situations that arise for clients and team issues;

• Participate in ensuring document management and interact with the finance department;

• Manage expenses;

• Develop travel policies.

4. Customer Communication: implement and improve customer communication strategies to ensure clear and effective interactions with customers

5. Training and Development:

• Participation in training: participate and organize information tours (infotours) to be familiar with industry trends and best practices;

• Team training: facilitate team participation in infotours to enhance knowledge and skills.

6. Objectives and Key Results (OKR) Management: contribute to the development and achievement of team and company OKRs in line with overall business objectives.

• Experience in concierge agencies, TMC, DMC or tour operator companies that focus on VIP services;

• Experience in team building and its management

• Leadership qualities, proactivity

• Strong managerial and communication skills

• Systematic thinking, ability to think strategically, analytical mindset

• Ability to work in a multitasking environment

• Result-oriented motivation

• Knowledge of labour and tax legislation basics

• Business communication, business correspondence skills

• English language skills at B2+ level (including conversational)

• remote work and/or comfortable office in the center of Moscow with rest areas, unlimited tea/coffee and meals;

• hybrid format of work: remote, office-based or both

• flexible schedule - you can start working at a time that is convenient for you

• interesting tasks that will help you develop professionally

• training: if you want to participate in conferences, seminars or trainings we will help you organize everything

• voluntary health insurance with dental care

• corporate English courses, as well as discounts on SkyEng

• corporate discounts on hotels and our other services

• cool activities with colleagues: movie nights, quizzes, theme parties, annual outdoor trips, football/volleyball games;

• AI-based tools (bot and coding companion) to help with work tasks.