Career

Customer Operations/

Local Support Specialist (Italian)

Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language.

Job Responsibilities

taking calls and providing initial advice to B2B partners in Italian language;
communication with partners about the on-going cases, providing regular updates on the progress;
helping other operation teams with the communication in Italian language;
handling info requests for B2B partners;
recording information in the CRM system about work done;

Key Qualifications

knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
knowledge of Italian language at Advanced level: capability of speaking on the phone in local language and handling business correspondence;
ability to learn quickly and be results-focused and stress-resistant;
multi-tasking skills;
possession of a strong sense of empathy;
responsibility and carefulness
professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);

We Offer You

remote work;
schedule 5/2 (Monday through Friday from 10 a.m. to 7 p.m.GMT +2) or 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m./2 days off GMT+2, including weekends);
a young and active team of super specialists;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.

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